Refund policy

Refund and Return Policy

Last Updated: November 4, 2026

At HARRY CRANNELL Store, customer satisfaction is our priority. We want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

Return requests must be submitted within 30 days of receiving your order.
Items must be unused, unworn, and in their original condition.
Sports gloves and equipment must show no signs of use.
Products should include original packaging, tags, and accessories where applicable.
Proof of purchase or order confirmation is required.

How to Request a Return

To request a return, please contact our customer support team at muaroititach96@gmail.com.

Please include your order number, product details, and reason for the return. Our support team will provide further instructions.

Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide your order number and clear photos of the issue so we can assist you.

Non-Returnable Items

Certain products may not qualify for returns, including:

Used or worn sports gloves and equipment.
Personalized products made specifically for customers.
Items marked as final sale.
Products damaged through improper use.
Items missing original packaging or essential accessories.

Exchanges

If you would like to exchange an item for another size, color, or product, please contact our customer support team. Exchanges are subject to product availability.